StenoteHelp and Support
Get in Touch
I can't help with billing issues like cancelling subscriptions and refunds - you'll need to do that through Google Play or the App Store. But I can help with technical support, bugs, feature requests, and general questions about the app.
Or feel free to drop me an email directly at info@stenote.ai
Account Deletion & Data Removal
You have the right to delete your account and all associated data at any time. Here are your options:
Option 1: Delete in the App
Go to Settings → Account → Delete Account. This will permanently remove your account and all data including recordings, transcripts, and analysis.
Option 2: Email Request
Send an email to info@stenote.ai with the subject "Account Deletion Request" and I'll take care of it within 48 hours.
Option 3: Use the Forms
You can also request account deletion through either of the Google Forms above - just mention in your message that you want to delete your account.
Important: Account deletion is permanent and cannot be undone. All your recordings, transcripts, summaries, and analysis will be permanently deleted from our servers.
View full account deletion instructions & data retention details
Frequently Asked Questions
How long can Stenote record for?
The app is currently limited to 120 minutes of live transcribing time, but the audio recording limit is technically unlimited. It's restricted only by your device's storage and battery life.
For uploading files to be transcribed through the batch process, it's been tested with audio of 5 or 6 hours, but may be longer or shorter depending on the amount of speech and complexity.
Why is it so expensive?
I'm just one guy running this app, so my fixed costs are low. However, the cost of transcribing and analyzing using the latest AI models is really expensive right now. Every minute of audio processed by the app requires considerable computing power that I have to buy from various providers.
BUT the more people that use the app regularly will allow me to purchase processing time in bulk, which will lead to bigger savings. So I hope that over time with more users I can reduce the cost considerably.
Response Times
I try to respond to all inquiries within 24-48 hours. For urgent technical issues that prevent you from using the app, I'll prioritize those and aim to respond much faster.
Please note: I cannot assist with billing issues, subscription cancellations, or refunds. These need to be handled directly through the App Store or Google Play Store where you made your purchase.
Orto Industries LLC
2108 N ST STE N, Sacramento, CA 95816, United States