Privacy Policy

Introduction

At Stenote, operated by Orto Industries LLC, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, share, and protect information when you use our AI-powered transcription service.

This policy applies to our website, mobile applications, and all related services (collectively, the "Service").

1. Information We Collect

Registration Information

• Name and email address
• Password (encrypted and stored securely)
• Optional profile picture
• Account preferences and settings

App Information

• Audio recordings you create using our Service
• Transcribed text generated from your recordings
• Notes, comments, and annotations you add
• Images and videos you choose to attach
• Custom titles and tags for your recordings

Communication Information

• Messages you send to our support team
• Feedback and survey responses
• Contact details when you reach out to us

Usage Information

• Timestamps and duration of recordings
• App interactions and feature usage
• Device information (model, operating system, app version)
• Network information and IP address
• Crash reports and performance data

2. How We Use Your Information

We use your personal information to:

• Set up and manage your user account
• Provide transcription and AI analysis services
• Process and store your recordings securely
• Generate summaries, insights, and key points
• Sync your data across devices
• Improve and monitor our services
• Communicate with you about updates and features
• Provide customer support and respond to inquiries
• Prevent fraud and comply with legal obligations
• Analyze usage patterns to enhance user experience

3. Information Sharing

We may share your information with trusted third-party service providers who help us operate our Service:

• Cloud Service Providers: For secure data storage and backup
• AI Service Providers: For transcription and analysis processing
• Analytics Services: To understand app usage and improve features
• Payment Processors: To handle subscription payments
• Platform Support: App store services for iOS and Android

We may also share information:

• When required by law or to comply with legal processes
• To protect our rights, property, or safety
• In connection with a business transfer or acquisition
• With your explicit consent for specific purposes

4. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request a copy of your personal information
• Correct: Update inaccurate or incomplete information
• Delete: Request erasure of your personal information
• Object: Object to certain types of processing
• Restrict: Limit how we use your information
• Portability: Export your data in a machine-readable format
• Withdraw Consent: Opt out of marketing communications

To exercise these rights, please contact us at privacy@stenote.ai

5. Data Security

We implement robust security measures to protect your information:

• End-to-end encryption for audio recordings
• Secure cloud storage with enterprise-grade protection
• Regular security audits and vulnerability assessments
• Access controls and authentication mechanisms
• Employee training on data protection practices
• Incident response procedures for data breaches

6. Data Retention

We retain your information for as long as necessary to provide our services and comply with legal obligations:

• Account information: Until you delete your account
• Recordings and transcripts: Until you delete them or your account
• Usage data: Up to 24 months for analytics purposes
• Support communications: Up to 3 years for quality assurance
• Legal compliance data: As required by applicable laws

7. International Data Transfers

Your information may be processed and stored in countries outside your residence. We ensure appropriate safeguards are in place for international transfers, including standard contractual clauses and adequacy decisions where applicable.

8. Children's Privacy

Our Service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it promptly.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website and updating the "Last Updated" date. For significant changes, we may also send you a direct notification.

10. Regional Privacy Rights

European Users (GDPR)

If you are in the European Economic Area, you have additional rights under the General Data Protection Regulation (GDPR), including the right to lodge a complaint with your local supervisory authority.

California Users (CCPA)

If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect and the right to request deletion of your personal information.

11. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us: